How to delete your HeadsUp account
To close your account, email us from your account's address. Here's what to do first, and what happens to your events and data.
There isn’t a delete button in the app. To close your account, you email us and we do it for you. It only takes a minute on your end.
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Save anything you want to keep. Export your guest lists first, or ask us for a copy of your account’s data and we’ll send it within 30 days.
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Cancel a renewing plan, if you have one, or ask us to cancel it for you in your email.
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Use up your texts, or ask us to refund the unused ones from packs you bought to the card that paid for them.
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Email support@headsup.rsvp from the email address you sign in with and ask us to close your account.
What happens next
- We turn off sign-in for your account the same day.
- Within 30 days we finish the rest by hand. Every event you own goes to the bin and is deleted for good 30 days later, with its guests, replies and photos. Everyone in your People list is erased. Your own account details are erased. If you co-host other people’s events, you’re taken off them.
Good to know
- Time left on a plan isn’t refunded when you close your account, unless the law says otherwise or you’re closing because you don’t accept a change to our terms.
- A few records stay for a set time: the log of texts and emails sent from your account for two years, and your purchase records for seven years, because Australian law requires it. The Privacy policy has the full detail.
- Just want to tidy up? You can delete a single event yourself without closing your account.
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